Frequently Asked Questions (FAQs)

Ordering & Payment

1. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options at checkout.

2. Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need changes, contact our support team as soon as possible. We’ll do our best to assist.

Shipping & Delivery

3. How long does shipping take?
Delivery times vary depending on your location. Standard shipping usually takes 5–10 business days, while expedited options are available at checkout.

4. Do you offer international shipping?
Currently, we ship to select countries. Please check our shipping policy or contact support to confirm availability in your area.

5. How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to monitor your package’s progress.

Returns & Refunds

6. What is your return policy?
We offer a 30-day return policy for unused and undamaged products. Contact us to initiate a return and receive further instructions.

7. How do I request a refund?
If eligible, refunds are processed once we receive the returned item. Refunds typically take 5–7 business days to reflect in your account.

Product Information

8. Do your heaters and fans have safety features?
Yes! Our heating and cooling products include overheat protection, automatic shut-off, and stable designs for safe operation.

9. Are your fitness products suitable for beginners?
Absolutely! Our fitness equipment is designed for all skill levels, with ergonomic features for comfort and ease of use.

Customer Support

10. How can I contact customer service?
You can reach us via email or live chat on our website. Our support team is available to assist with any questions or concerns.

If you have additional inquiries, feel free to contact us. We’re here to help!